*Do your products are authentic?
Yes. We ship some product directly from China. We do have overseas manufacturing, so some products are shipped from China where it goes through our quality control process. Our manufacturing facilities are strictly controlled under US labor regulations. So the box shows it shipped from China can be anthentic.
*Why your products are cheaper than other websites?
The online kicks environment is competitive. There are many established vendors out there with years of experience and repeat customers backing their success. We are a new entry to this line and we want to stay here for a while. Because of our desire for success we are taking a chance by slashing profits to generate customer loyalty — we know once you buy one item from us, you are not going to be shopping anywhere else. Also, as we are an e-store, we can keep our prices to a minimum due to low overhead costs thus passing on the savings to our growing dedicated customer base.
*How do i place the order?
1.Place your order:
Choose all items you need and select the quantity click the button "Add To Cart" ,then submit the order when all items have been chosen, finally click the yellow button “proceed to checkout”,Fill in your mailbox and contact information .pls pay attention to write down your right receiver information and email adress, so that we can contact u correctly !
2.Confirm your order:
After geting your order,we will send you an order confirmation,which include total price and our payment information.pls pay attention to your email after u place order .
3.Make the payment
Make the payment by credit card on website derectly Or payment by western union or moneygram
4 .Make the shippment:
We will send your stuff out within 48 hours once we receive your payment , and offer you the tracking number by email once your stuff has been shipped.
5.Track your stuff and receive them.
we will let u know tracking number and tracking web link by email, pls attention to check your package ,and if u meet any problem of package ,pls contact us ,we will help u to solve it .Any questions contact us by e-mail: email@example.com
*How do I cancel an order?
Please contact our customer service via email within 24 hours of purchasing. But please be advised that sometimes the items are shipped within 24 hours after the placement of the order, depending on the time you place the order – the closer to the parcel pick-up time (by shipping companies), the faster the items are shipped.
*How do I look for goods that are not listed on your site?
If you are looking for goods we don't list on our site. Please click contact with us with a picture, a serial number or the model number of the goods. The more details given, the easier and quicker to locate the goods in the factory.
*Will the funds be paid immediately or after I get the goods when I purchase by Credit Card?
The funds should be paid immediately by Credit Card. If the products'quality has problem after you receive the goods, please contact us ASAP, we will deal with the return procedure for you.
*What can I do, if I cannot place an order successfully online?
If you encounter this problem, please try the following steps: First,please change another credit card to try again,you should pay attention to your card must be credit card ,can’t be debit card or deposit card. Second,please try to choose another payment method,such as westion union or paypal.third, please contact our customer service.
*How do you ensure my products after I finish payment?
Within 3 working days after you finish payment, we will send detailed list which is including: order number, payment time, tracking number of the express, payment sum, products'name purchased, and amount, expiration date, probably deliver time.